General Terms and Conditions

The General Terms and Conditions (hereinafter: GTC) set out the terms and conditions provided by Boróka Róka Kft. (hereinafter: the Service Provider) www.borokaroka.hu the terms and conditions governing the use of and purchases from the online shop operated under this domain name.

Please only use our online shop if you agree with every clause of the General Terms and Conditions and consider them to be legally binding on you.

Service provider details

Company name / Name: Boróka Róka Kft.
Email address: borokarooka@gmail.com
Telephone: +36 70 4029461
Title: 36/3 Fáy Housing Estate, 7150 Bonyhád.
Tax number: 27407242-2-17

EU tax number: HU27407242
Company registration number: 17-09-01-29-22
Registration number: 11 August 2021
Bank account number: 11746036 – 24620365

Customer service telephone number: +36704029461
Customer service hours: Monday to Thursday, 09:00–16:00
Website: www.borokaroka.hu

Services available

A www.borokaroka.hu  In our online shop, you will find products that offer natural support for young and old alike. Users may order the products displayed on the online shop’s pages. The prices shown next to the products are per item, unless otherwise stated, and do not include delivery charges.

Delivery charges are shown separately during the ordering process; they will then appear on the electronic invoice and be automatically added to the total amount. In the online shop, you can collect your ordered products according to the selected delivery methods.

The product photographs displayed on the online shop may differ in colour and shade from the actual products. This is due to the way images taken with a camera or mobile phone are rendered, as well as the colour reproduction settings of different monitors and displays.

All Users may use the online shop free of charge.

You can make a purchase either by registering or without registering.

Steps in the ordering process

1. Adding the product to your basket

Products can be selected from the various categories and added to the basket by clicking the „Add to basket” button. You can then continue shopping or finalise your order. If a product is out of stock, the User will not be able to purchase it.

You can use the „Add to Wishlist” button to collect the products you are interested in within your User Account. However, using this button does not mean that you are purchasing the product.

2. Contents of the basket

By clicking on the Shopping Basket icon in the top right-hand corner, you can access the shopping basket menu, where you can amend your order: you can change the quantity, remove items and enter any discount voucher codes.

3. Providing the data

In this field, you must enter the user’s name, the delivery and billing details, and you can also select your payment method here.

4. Correcting data entry errors

You can use the „Back” button on the page to amend your details (delivery address, billing address, name, payment method).

5. Submit your order

The User may only submit their order if they accept the General Terms and Conditions. By submitting the order, the User becomes liable for payment.

6. Confirmation

Once the order has been placed, the system will send a confirmation email to the User’s email address provided, or – in the case of online card payments – an invoice containing the order details.

Order Confirmation

The Service Provider shall send the User an invoice or a confirmation email regarding orders placed and received within 48 hours at the latest, in accordance with the contract concluded between the parties at a distance, whereupon the contract shall become valid.

Please note that the email may end up in your spam folder.

Order processing

Orders can be placed 24 hours a day. The Service Provider processes orders received on working days. Processing hours are 09:00–16:00. Orders placed outside these processing hours, at weekends or on public holidays will be processed and marked as ‘paid’ on the next working day.

As mentioned above, the Service Provider will send an email regarding orders immediately, but no later than within 48 hours, confirming that the order has been successfully received and paid for.

Delivery

Depending on the payment and delivery method chosen by the User, the ordered products will be delivered no later than on the thirtieth working day are handed over to the delivery company. If, for any reason, there is a delay in the production of the product, we will notify the customer by telephone!

The calculation of this, broken down by payment method, is as follows:

•  Payment by bank transfer in such cases, from the date on which the payment for the goods and services is credited to our bank account,
• Online credit card payment The User pays for their order via an online credit card payment service. The online shop uses the OTP Simple Pay system for this.

The Service Provider offers delivery, collection from a GLS parcel point, cash on delivery and in-person collection.

Details of the courier service providing the delivery:

Name: GLS General Logistics Systems Hungary Parcel Logistics Ltd.t.

Address: 2351 Alsónémedi, GLS Európa u. 2.

Telephone: (+36 1) 802-0265

Email: info@gls-hungary.com

Option to collect parcels in person:

7150 Bonyhád, by appointment (to be arranged by telephone) between 9.00 am and 4.15 pm.
Tel.: 0670 402 9461

Delivery charges

Delivery options (Hungary)	Delivery charge
GLS home delivery GLS parcel collection point/parcel locker MPL home delivery GLS parcel collection point	1,990 Ft 1,290 Ft 2,100 Ft 1,290 Ft
GLS courier service cash-on-delivery fee	+1,810 Ft
GLS courier service, available for orders over 30,000 Ft paid by bank transfer in advance (option to choose between a parcel point or a self-service parcel locker)	FREE
Uncollected parcel – GLS cash-on-delivery order refused	Packaging and return delivery costs, administration fee: 8,000 Ft per parcel

The Service Provider will always display the exact delivery charge for the order in question during the ordering process, before the order is placed, when the “Delivery method” is being selected.

Delivery times

The delivery time depends on when the order is placed and on stock availability. The Service Provider begins processing orders on the first working day following the order being placed. Thereafter, it will arrange for dispatch no later than the thirtieth working day.

If the product is out of stock, delivery will take up to 40 working days.

GLS courier service also offers the option of scheduled delivery, should a later collection time be more convenient for the User. The courier company undertakes to deliver the parcel to the delivery address, subject to the recipient’s geographical location, so delivery times vary from order to order, but generally speaking, the courier company will deliver the parcel to the recipient within 1–5 working days.

For in-person collection, products ordered via the online shop are subject to a 4-working-day collection deadline. Products that are not collected will be removed from the collection list if they have not been paid for in advance.

Terms of payment

Cash on delivery

The User shall pay the purchase price of the order and the delivery charges upon collection.

If a cash-on-delivery parcel returns to us In the event of unsuccessful or refused delivery, the cash-on-delivery charge (both ways) plus the packaging and administration fee shall be borne by the customer, which will be invoiced. We would ask everyone to check their delivery address against the details provided in the confirmation email.

Failure to collect cash-on-delivery orders – or refusal to accept them – does NOT constitute a cancellation. You must notify us of your cancellation by email within 24 hours or by the next working day, sending an email to borokarooka@gmaol.com.
In the event of the refusal of cash-on-delivery orders, the Customer undertakes to pay Boróka Róka Kft.’s packaging, delivery and administration fees (both ways), as detailed in the ‘Delivery Charges’ section. (8,000 Ft)

Bank transfer

The User shall pay the purchase price of the ordered products to the Service Provider by bank transfer. Payment shall be deemed to have been made once the amount has been credited to the Service Provider’s bank account, after which the parcel shall be dispatched to the User within the specified delivery times. When making the transfer, the order number must be stated in the reference field.

Bank name: OTP

Bank account number: 11746036 – 24620365

Name of beneficiary: Boróka Róka Kft.

Notice: Order number

Invoicing

The Service Provider will send the invoice electronically to the email address provided, using the Számljaz.hu invoicing service.

Ownership of the products ordered passes to the User upon payment of the invoice.

Cancelling an order

Notice of withdrawal; exercising the consumer’s right of withdrawal or termination

The consumer may exercise the right granted under Section 20 of Government Decree No. 45/2014. (26 February 2014), by making an unambiguous declaration to that effect, using the model declaration available for download from the website, or by using the withdrawal function.

The withdrawal function is an online withdrawal form through which the consumer can notify the trader of their decision to withdraw from the contract, their name, the details identifying the contract to which the withdrawal relates, and the details of the electronic device through which the consumer will receive confirmation of the withdrawal.

The withdrawal function on the Website can be accessed via the „Withdrawal from the contract” link. The consumer may submit the online notice of withdrawal to the Seller by using the confirmation function labelled „Confirm withdrawal”.

The Seller shall, without undue delay after becoming aware of the withdrawal, send the consumer an acknowledgement of receipt on a durable medium, which shall set out the details of the withdrawal, as well as the date and time of dispatch. The User has the option to by 9.30 am on the working day following receipt of the order You can cancel your order by email. (borokarooka@gmail.com)
The order details are then entered into the production line, You cannot cancel the order.

In the case of a paid order, the costs associated with the refund and the online card payment shall be borne by the customer and will be deducted from the amount to be refunded. 

Right of withdrawal

The User’s ordered product from the date of receipt You may withdraw from the contract within 14 days without giving any reason. Products made to the customer’s specifications are excluded from this.

If the User wishes to exercise their right of withdrawal, they must send the Notice of Withdrawal to the Service Provider by post or email. The User shall be deemed to have exercised their right of withdrawal within the time limit if they send their Notice of Withdrawal before the expiry of the time limit specified above.

The Service Provider is entitled to claim compensation from the User for any financial loss arising from misuse.

The Service Provider is obliged to refund the purchase price of the product to the User within 14 days of receiving the returned parcel at the latest.

When processing the refund, the Service Provider by reference to covers the purchase price of the product. The costs associated with the refund and the online card payment shall be borne by the customer and will be deducted from the amount to be refunded. If the parcel has not been collected, the return delivery charge (500.) and the packaging cost (300.) shall also be borne by the customer and will be deducted from the amount to be refunded.

The Service Provider may withhold the refund until it has received the product back or the User has provided proof that they have returned it: whichever occurs first shall apply.

The User is not entitled to the right of withdrawal:

• If at the User’s request That is where the product in question was manufactured!
  Baby cot, Removable insert for the baby cot, cot bumper, and all nursery essentials: nursery bag, gym bag, mattress topper, towel, blanket and pillow set, covers, bedding storage bag, and laundry bag.
• If unwrapped the cling film and the box (for hygiene reasons)

The User may exercise this right – excluding cases where the product is defective due to a manufacturing, production or quality fault – only if the product is returned to the Service Provider in its original packaging, undamaged, i.e. in a condition suitable for sale and intended use, to the Service Provider (product in undamaged condition).

The goods to be returned must therefore not be:

• tear
• spot
• dirt
• a trace of powder or lipstick
• other soiling or damage.

Based on the information mentioned above (see the exceptions listed above), in the case of other products, the original paper label(s), the description and any additional packaging must not be removed or missing. In the event of any of the defects listed here or similar defects (product or packaging not in undamaged condition), the Service Provider shall draw up a report on the visible damage upon receipt of the product.  In such cases, the User is not entitled to a refund of the product’s price. If the Consumer does not respond within 5 working days of the findings set out in the report being sent to them by email, their complaint will be considered definitively closed. The returned product will be destroyed after 3 months. In other cases, the Service Provider will return the product, which is not in undamaged condition, to the User – upon the User’s written request and at the User’s expense – after the report has been drawn up and the condition of the product has been recorded.

The User must ensure that the product is used for its intended purpose, as the User shall be liable for any damage resulting from misuse.

Upon receipt and inspection of the product, the Service Provider shall refund the amount paid to the User without delay, but no later than within 14 days, subject to any deductions permitted by law.

The withdrawal process

If the User wishes to exercise their right of withdrawal, they may do so by completing the Withdrawal Form and returning it to the Service Provider by post or email, quoting the product and order reference number. Please request the withdrawal form from the Service Provider by email. Email address: borokarooka@gmail.com

The User shall notify the Service Provider of their intention to withdraw within 14 days of receiving the product may be indicated in the ways mentioned above.

If you received free delivery for the order you have returned, this will no longer apply to the return and the cost will therefore be deducted from the price of the products. (1,850 Ft)

If the User sends the Notice of Withdrawal to the Service Provider by post, the date on which the letter was posted will be taken into account. If sending by post, please post the letter as a registered item so that the date of posting can be clearly verified.

The User must return the ordered product to the company’s Bonyhád premises, namely Boróka Róka Kft., 7150 Bonyhád, Fáy ltp. 36/3. , either by registered post, via a parcel delivery service, or in person. The User shall bear the costs of return delivery.

The Service Provider is unable to accept parcels returned on a cash-on-delivery basis.

The Service Provider shall refund the purchase price of the product(s) within 14 days of the withdrawal, following consultation with the User.

Following prior consultation with the Service Provider, the User may return the product in person.

Information on the warranty for accessories and the product warranty

Warranty on accessories

In what circumstances can you exercise your right to a warranty for defects?

In the event of a fault in the performance of borokaroka.hu, you may make a claim under the warranty of quality against the business in accordance with the provisions of the Civil Code.

What rights do you have under your warranty claim?

You may, at your discretion, make a claim under the warranty for defects as follows:

You may request a repair or a replacement, unless fulfilling the request you have chosen is impossible or would entail disproportionate additional costs for the business compared to fulfilling any other request. If you have not requested, or were unable to request, a repair or replacement, you may claim a proportionate reduction in the price, or you may rectify the fault yourself or have it rectified by a third party at the trader’s expense, or – as a last resort – you may withdraw from the contract.

You may switch from one chosen warranty option to another, but you will have to bear the cost of the switch, unless it was justified or the business gave cause for it.

Within what time limit can you make a claim under the warranty for defects?

You are obliged to report the defect immediately upon discovery, but no later than two months from the date of discovery. However, please note that you will no longer be able to enforce your warranty rights once the two-year limitation period from the date of performance of the contract has expired.

Against whom can you make a claim under the warranty for defects?

You may make a claim under the warranty against the business.

What other conditions apply to exercising your rights under the warranty?

Within six months of performance, there are no conditions other than notifying the defect for you to enforce your claim under the warranty of quality, provided you can prove that the product was supplied by Boróka Róka Kft.  However, once six months have elapsed since the date of delivery, you are obliged to prove that the defect you have identified was already present at the time of delivery.

Product Warranty

In what circumstances can you exercise your right under the product warranty?

In the event of a fault with the product, you may, at your discretion, exercise your right under the warranty for materials or make a claim under the product warranty.

What rights do you have under the product warranty?

Under the product warranty, you may only request that the faulty product be repaired or replaced.

In what circumstances is a product considered to be faulty?

A product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market.

What is the time limit for making a claim under the product warranty?

You may make a claim under the product warranty within two years of the product being placed on the market by the manufacturer. Once this period has expired, you will lose this right.

Against whom, and under what other conditions, can you make a claim under the product warranty?

You may only make a claim under the product warranty against the manufacturer or distributor of the product. Should you wish to make a claim under the product warranty, it is your responsibility to prove that the product is faulty.

In what circumstances is the manufacturer (distributor) exempt from their product liability obligations?

The manufacturer (distributor) is only exempt from its product liability obligations if it can prove that:

• did not manufacture or place the product on the market in the course of its business, or
• the fault could not have been detected at the time of placing the product on the market, given the state of the art in science and technology, or
• the defect in the product arises from the application of legislation or mandatory regulatory requirements.

The manufacturer (distributor) need only prove one ground for exemption.

Please note that you may not assert a claim under the warranty for defects in materials and a claim under the warranty for defects in workmanship simultaneously or in parallel for the same fault. However, if your claim under the product warranty is successfully upheld, you may then make a claim under the warranty for parts against the manufacturer in respect of the replaced product or the repaired part.

Legal notice and legal remedies

The Service Provider accepts no liability whatsoever for the conduct of users of the website. Should any infringement of the law occur, the Service Provider will cooperate with the relevant authorities in order to investigate the matter.

The Service Provider accepts no liability for any damage resulting from a server failure or from alterations to the website’s content made by third parties.

Users access the website at their own risk. The Service Provider cannot be held liable for any delays or errors in the system, or for any resulting incomplete flow of information.

The Service Provider is entitled, but not obliged, to monitor content made available by Users whilst using the website. With regard to published content, the Service Provider is entitled, but not obliged, to look for signs indicating unlawful activity.

It is the User’s responsibility to ensure that the content they publish on the website does not infringe the rights of third parties or breach the law, either directly or indirectly.

Under these General Terms and Conditions, the agreement between the Service Provider and the User shall be terminated if the User cancels their registration or if the Service Provider cancels the User’s registration.

The Service Provider is the copyright holder of all content displayed in the course of providing the services available via the website: any copyrighted work or other intellectual creation (including all commissioned graphics, images, photographs, and the layout of the website, as well as ideas and implementations).

No provision of these General Terms and Conditions grants the User any right to use or exploit any trade name or trade mark appearing on the website. Apart from the display resulting from the intended use of the website, the temporary reproduction necessary for this, and the making of copies for private use, these intellectual works may not be used in any other form without the Service Provider’s prior written consent.

Information regarding the content and images on this website may only be used online via a hyperlink and with prior authorisation:

• The source must be clearly indicated in the form of a link. The link must point to the specific content.
• A www.borokaroka.hu  Embedding this website or its subpages into other websites is not permitted.
• The linked website must not give the impression that the Service Provider endorses the purchase of the service or product offered on that site, unless otherwise stipulated in a contract concluded in advance with the Service Provider.
• The linked website must not contain any legislation, infringe the rights of third parties, or contain content that offends public decency.
• In the event of a breach of the rules governing linking, the Service Provider is entitled to have any link to the website removed immediately. Furthermore, it is also entitled to claim compensation for any loss or damage incurred in connection with the infringement.
• Unless otherwise agreed, it is prohibited to modify or copy the interface or database provided by the Service Provider, or to add new data to it or overwrite existing data.

Complaints handling and enforcement of rights

The User may submit any complaints regarding the purchased product to the Service Provider via the contact details below, by post, email or telephone during customer service hours.

Contact details

Postal address: 7150, Bonyhád, 45/C Dr László Kolta Street, Ground Floor, Flat 3

Email: borokarooka@gmail.com

Monday to Thursday
Telephone: +36704029461

The Service Provider shall respond to user complaints within 3 working days at the latest. The Service Provider shall inform the customer of the possible methods and venues for enforcing their rights, as well as the relevant deadlines.

Alternative dispute resolution

If you encounter any issues with your online purchase that cannot be resolved with us, you can submit your complaint to the approved dispute resolution body via the platform below (Online Dispute Resolution – ODR): https://webgate.acceptance.ec.europa.eu/odr/main/?event=main.home2.show&lng=HU

In Hungary, the Budapest Conciliation Board is also authorised to adjudicate in legal disputes (1016 Budapest, Krisztina krt. 99, 3rd floor, room 310; email: bekelteto.testulet@bkik.hu).

Other provisions

The legal relationship between the Service Provider and the User is governed by Hungarian law.

These General Terms and Conditions are concluded in electronic form and exclusively in Hungarian.

The Service Provider may amend these General Terms and Conditions at any time without giving any reason, and will notify the User of any such amendments via the website. Please check the General Terms and Conditions regularly.

In matters not covered by these General Terms and Conditions, the Civil Code, Government Decree No. 45/2014 on the detailed rules governing contracts between consumers and service providers, and Act CVIII of 2001 on certain issues relating to electronic commerce services, and Act CVIII of 2001 on certain issues relating to information society services shall apply.

By browsing the pages of this website and placing orders, the User accepts the terms and conditions.

2026. 01. 06.