This document provides detailed information about Boróka Róka Kft. (hereinafter referred to as the ‘Service Provider’) www.borokaroka.hu about delivery methods and terms and conditions on the website.
🚨 IMPORTANT DELIVERY INFORMATION – PLEASE READ THIS! 🚨
📦 Delivery time: approx. 1–20 working days
(Every product is made to order.) As soon as the parcel is handed over to the courier service, we’ll let you know by email. ✨
(Every product is made to order.) As soon as the parcel is handed over to the courier service, we’ll let you know by email. ✨
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During peak periods – for example, during the run-up to Christmas, before children start nursery, or during other busy periods (e.g. Mother’s Day, St Nicholas’ Day) – due to the increased number of orders, orders are processed closer to the upper limit of the 1–20 working day timeframe mentioned above, and in some cases may exceed it slightly. At such times, we do everything we can to ensure your parcel is ready and delivered to you as soon as possible, however, we cannot guarantee an exact delivery time during these periods – so please place your order in good time for special occasions (e.g. the start of the school year, public holidays).
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🦊 If it’s urgent — for example, due to illness or a gift — please enquire by phone or email to find out which colour, pattern or type of Boróka product is currently available straight away. We’ll be happy to help! 🙂
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Christmas order deadline: 20 November 2026 (Friday) – We will prepare and dispatch orders placed so far before Christmas, so they will arrive in time to be placed under the tree. We’ll do our very best with any orders received after this, but we can’t guarantee pre-Christmas delivery – if it’s urgent, please get in touch by phone or email!
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Winter break: We will be on holiday from 21 December 2026 to 3 January 2027. You can still place orders in our online shop during this period; however, order processing and production will only resume from 4 January, following our return, and will be dealt with in the order in which they are received. This period is not included in the delivery time indicated above.
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Orders are entered into the production process within 1 working day of being placed, so unfortunately they cannot be cancelled after that point.
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We send an email notification before each parcel is dispatched, so you’ll know exactly when your order is dispatched.
💛 Please bear this information in mind when placing your order! Thank you for your patience, understanding and for choosing us!
Contact details:
📞 Tel.: +36704029461 · ✉️ Email: borokarooka@gmail.com · https://www.facebook.com/borokarooka
📞 Tel.: +36704029461 · ✉️ Email: borokarooka@gmail.com · https://www.facebook.com/borokarooka
Delivery options
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Home delivery In such cases, once the orders have been received, the Service Provider will consolidate them (within the deadline specified above) and hand them over to the courier service. You should then liaise with the courier service, which will notify you of the delivery date by email and/or telephone.
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Parcel collection point In this case, whilst placing your order, use the map to select the address of the collection point you prefer, from where you would like to collect your order. You will receive a text message notification when your parcel arrives.
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Cash-on-delivery parcel delivery method Please note! We would ask everyone to check their delivery address against the details provided in the confirmation email. Thank you very much! Failure to collect cash-on-delivery orders – or their refusal – does not constitute a cancellation. In the event of the refusal of cash-on-delivery orders, the Customer undertakes to pay Boróka Róka Kft.’s packaging, delivery and administration fees, as detailed in the table below. (8,000 Ft)
In every case, the GLS system sends two automated messages. One when we printed the label required for dispatch, and another on the morning of the dispatch date.
Delivery charges (Hungary)
| Delivery options | Delivery charge |
|---|---|
| GLS home delivery | 2,200 Ft |
| GLS parcel collection point/parcel locker | 1,390 Ft |
| MPL home delivery | 2,490 Ft |
| GLS courier service cash-on-delivery fee | +1,810 Ft |
| GLS parcel collection point/parcel locker: for orders over 30,000 Ft paid by bank transfer in advance or online by card | FREE |
| Uncollected parcel – GLS cash-on-delivery order rejected | Fees for packaging and return delivery: 8,000 Ft per parcel |
International: GLS courier service with home delivery (from 3 April 2024)
| Zone I: Austria, Romania | 5,990 Ft |
| Zone II: Slovakia, Germany | 6,950 Ft |
Name: GLS General Logistics Systems Hungary Parcel Logistics Ltd.
Address: 2351 Alsónémedi, GLS Európa u. 2.
Telephone number: +36 29 886 660
Website: www.gls-hungary.com
🏠 Collection in person
Payment can be made in cash on collection. Orders can be placed via the online shop. In all cases following a telephone discussion can be collected.
Our address: 36/3 Fáy Housing Estate, 7150 Bonyhád.
Parking is available at the following address: 7150, Bonyhád, 41 Dr László Kolta Street.
Contact details: Mon–Fri 8.00 am – 4.00 pm · Customer service tel.: +36704029461
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